Refund policy

Refund and Return Policy

Thank you for shopping at bibooriginals.com! We are committed to providing high-quality products and excellent customer service. Please review our Refund and Return Policy carefully before making a purchase.

Returns: We regret to inform you that we do not accept returns for the following reasons:

1. Change of mind or personal preferences.
2. Accidental orders.
3. Incompatibility issues.

Refunds: Refunds are available for products that are mismatched or damaged, provided the following conditions are met:

1. Eligibility: Submit a verifiable unboxing video within 24 hours of receiving the product.
2. Video Requirements: The unboxing video must clearly show the product’s condition, highlighting any damage or discrepancies.
3. Submission: Send the unboxing video to support@bibooriginals.com for our team to review.

Refund Process:

1. Review: Our support team will review the unboxing video to verify the reported issues.
2. Approval: If the claim is approved, we will initiate the refund process.
3. Issuance: Refunds will be issued to the original payment method used during purchase.
4. Timeline: Please allow 5 business days for the refund to be reflected in your account.

Replacements: In addition to refunds, we offer replacements for damaged or mismatched products. The process for requesting a replacement is the same as outlined for refunds.

Conditions for Refund/Replacement:

1. An unboxing video is mandatory for all refund or replacement claims.
2. Claims must be submitted within 24 hours of delivery.
3. Claims without the required unboxing video will not be considered.

Contact Information: For any questions or assistance with the refund or return process, please contact our support team at support@bibooriginals.com.

Please note that this Refund and Return Policy is subject to change without notice. Customers are responsible for reviewing the policy before making a purchase. Thank you for choosing bibooriginals.com!